Top 10 Reasons to outsource your email hosting to Rackspace:
1.The Real Difference = Fanatical Support®
What makes the Rackspace® Managed Exchange solution different from everyone else is our Award winning customer service - Fanatical Support. Rackspace staff are employed because they are passionate about pleasing customers and willing to go that extra mile to make them happy and solve any issues as quickly as possible.
At Rackspace we don't have voice automated systems, instead the phone is answered by a real qualified person within 5 seconds to start helping you straight away - 24/7/365!
2. Rackspace Infrastructure
The Rackspace Managed Exchange solution is founded on our Zero Downtime Network - so you know that the network is one of the most reliable in the world - guaranteed. Our Managed Exchange infrastructure is located in one of our 7 world-class data centres that are secured by 24/7 surveillance, biometric scanning and keycards in a fully redundant environment.
3. Dedicated Support Team
As a Rackspace Managed Exchange customer you will have a dedicated Account Manager who is accountable for making sure that all of your infrastructure needs are met. Working alongside your Account Manager is Support Technicians, Senior Systems Engineers and a dedicated Exchange Engineering Team. Between them they know your configuration, your business and your goals. Together their experience combines into unrivaled expertise and they work together to give you peace of mind.
4. Microsoft Expertise
Of course Rackspace is part of the select Microsoft partners that is certified and licensed to run Hosted Exchange, in addition we are members of Microsoft's elite Technology Adoption Programme (TAP) that includes their JDP (Joint Development Programme), EAP (Early Adopter Programme), and the RDP (Rapid Deployment Programme). This means we gain access to emerging Microsoft products and technologies while they are still in development, giving us the opportunity to provide feedback to Microsoft while also allowing us to work with clients on platform upgrades and technology testing months before public release.
Rackspace are Microsoft Gold Certified and currently hosting partner of the year in 2003 and 2005 - serving as more evidence of our expertise and leadership in Microsoft technologies.
5. High Availability Infrastructure
Rackspace own and manage a fully redundant High Availability (HA) Exchange Infrastructure that ensure access to your business-critical email at all times. Our Managed Exchange infrastructure is a fully redundant, load balanced and clustered environment with a SAN backend, powered by NetApp. The Managed Exchange Infrastructure is designed and built to minimise the impact of any component failure, so your email will be there when you need it!
6. Delivering on SLAs
Rackspace commitment to customer service is what allows us to deliver on our Industry leading SLAs with a 100% application uptime guarantee. If we don't deliver we will refund up to 100% of your monthly fee when you experience any Managed Exchange application downtime.
7. Premium Anti-Virus and Anti-Spam
Every Managed Exchange customer receives our premium spam filtering and anit virus solution as standard (no extra charge!) eliminating 99% of unwanted email before it ever reaches your in box. The solution utilises proprietary detection systems, 4 virus scanning engines, over 60 filtering techniques plus front wave protection to rid inbound and outbound email from spam, worms, viruses and other protocol-based vulnerabilities.
8. Back Up Strategy and Data Recovery
Rackspace undertake daily disaster recovery backups for all mailboxes and public folders. More importantly, we guarantee that we'll rapidly recover lost data - any message lost in the last 14 days is retrieved immediately and any mailbox (including messages) lost in the last 30 days is recovered within 6 hours.
9. Simple online Management Tool
Our innovative web-based control panel lets administrators directly access their Managed Exchange enviroment without any in-depth technical knowledge. Built using .Net you can easily administer your domain, performing tasks like email routing, aliases, groups, users, mailbox storage, forwarding, passwords and client configuration.
End users can access their email settings for mobile devices, view mailbox usage and reset their own passwords.
10. Flexible Contracts
Rackspace offer flexible contract options, starting from month to month contracts - to allow you the flexibility to scale and add to your solution over time or to phase commitment according to demand.