Cobweb Exchange Standard Support
Standard Support Includes:
The Hosted Exchange standard support package is supported 24*7 via email and the control panel support form for all severities and in addition by telephone for severity 1 incidents.
Severity 1 incidents, as defined by the service level agreement, will be progressed 24*7
Severity 2, 3 and 4 incidents will be progressed during core hours of business
Access to standard support is for two named company administrators per customer account.
Core Hours: 08:00 hrs to 18:00 hrs (GMT), excluding weekends and UK Public Holidays.
Hosted Exchange 2007 Features Include:
- Desktop access via Office Outlook, plus remote access via any internet enabled device with Outlook Web Access (OWA)
- Mobile email with direct push for email, contacts and calendar on hand held devices
- Collaboration with shared calendars, contacts, tasks and notes, group scheduling and meeting planning
- Guaranteed Anti-Spam and Anti-Virus protection from MessageLabs and Micorsoft ForeFront
- View colleagues availability with shared calendar and read/write options
- State-of-the-art productivity, security and privacy delivered via our ISO27001 accredited tier 4 data centres and procedures
- FREE upgrade to Hosted Exchange 2010 with 25GB mailboxes and OCS available